How does mPay Gateway™ benefit my practice?

For Physicians
mPay Gateway automates a simple process change that allows your office to collect payment from patients right in your office. This simplified payment process helps eliminate financial disputes, allowing you to focus on building and maintaining positive patient relationships.
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For Practice Managers
The simplified mPay Gateway point of service payment process increases your collection rate and decreases billing and statement expenses, facilitating a more efficient, profitable, and patient-friendly business model for your practice.
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For Patients
mPay Gateway eliminates the confusing bills, invoices, and statements that patients typically receive and replaces them with a single, easy-to-understand payment summary at the point of service. This simplified process allows patients to leave your office confident that the payment process has been completed.
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How does mPay Gateway accurately estimate my patients’ payment?
The estimate starts with your practice’s own rates, based on the type of service the patient has received.The mPay Gateway software allows you to add the discount you accept from the patient’s insurance company.  The software will also take into account any information you may have about the patient’s particular benefit plan. 
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How will the patient be assured that they are only charged the amount they owe?
The practice will only charge the patient’s credit or debit card after it has received the provider remittance advice from the patient’s insurance company. The provider remittance advice  displays what the patient owes.
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How can I assure patients that their insurance will be correctly applied?
The patient will receive an Explanation of Benefits (EOB) from the insurance company that explains what the patient owes for the services at the physician office.The physician’s office will receive a provider remittance advice that explains what the insurance company paid and what the patient owes (as set forth on the EOB sent to the patient).
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How is paperwork reduced by mPay Gateway for my practice?
There is no need to send out a bill to the patient.The payment is secured in the mPay Gateway software. Once the provider remittance advice is received, the payment transaction can occur and the bill is settled.
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How is paperwork reduced by mPay Gateway for my patients?
The patient no longer receives a bill. The practice no longer needs to send bills weeks and months later to collect payment. Once the provider remittance advice is received, the practice can charge the patients credit or debit card and the bill is settled. The patient authorizes payment when the services are received.  
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How will mPay Gateway integrate into my existing system?
mPay Gateway connects with a number of the major practice management systems to exchange both scheduling and payment information, and add new connections monthly. Please contact us to see if your system is on the list.
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What does it mean to my practice that mPay Gateway is a fully compliant Payment Card Industry (PCI) service provider?
Because mPay Gateway is a Level 1 PCI Data Security Standards compliant service provider, our customers are shielded from many of the liability concerns that would arise when using a non-compliant card processor.
mPay Gateway manages all credit card transactions and patient payment processing in a highly secure environment. All credit card information processed by mPay Gateway is encrypted and secured using the latest, most secure encryption technologies available. We ensure privacy and security by complying with all VISA, MasterCard, Discover and American Express security standards. mPay Gateway’s credit card processing rules and procedures are audited by certified independent third party auditors annually to ensure that mPay Gateway’s card processing standards are secure and up to date.

In addition, our auditors have indicated that we go above and beyond the PCI DSS standards. Our card processing compliance experts let nothing go by in terms of:

• cardholder information
• network security
• encryption
• data backups
• disaster recovery
• disaster recovery
• access control
• monitoring
• vulnerability controls

mPay Gateway’s Security is considered a state-of-the-art program for information security.

The PCI DSS is developed and managed by the PCI Security Council.

If you would like to learn more about PCI standards and mPay Gateway’s compliance please contact info@mpaygateway.com and one of our security and compliance experts will answer your questions.
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